5 things to know about Citi’s new travel portal
Citi is launching a new online travel booking platform that allows customers to purchase travel with cash or Citi Thank You Points. The portal is called Citi Travel with Booking.com and will be managed by the online travel agency. This will replace the existing booking platformwhich until the launch of this new version, is managed by another different booking partner and allows bookings until the end of the year only.
The new booking platform is set to launch in the fall, and it’s great news for Citi ThankYou points fans who want to earn and redeem points for travel and other merchandise in time for the holidays or beyond. of the.
What to know about Citi’s new upcoming travel portal
1. You can book flights, hotels and car rentals
The Booking Portal lets you book all kinds of trips through Citi’s website or mobile app. It includes car rentals, airlines and hotels (1.4 million hotels, to be exact, via Booking.com).
This can be a great way for you to pay for future travel in cash or use your Citi ThankYou points to redeem for free or discounted travel. Note that when you redeem your points for air travel, you can earn frequent flyer miles. It’s a smart money move to take advantage of your points while increase your miles balance.
However, when you use Citi ThankYou points for hotel stays, you are not eligible to earn hotel loyalty points or enjoy Elite status benefits. This is because these hotel stays are not booked directly with the hotel. Most hotel loyalty programs do not provide points or benefits when booking through third-party websites (including Booking.com, which operates this new Citi Travel platform).
Nevertheless, booking hotels through the Citi Travel portal is a good opportunity to redeem points for a stay in a hotel where you do not have status or in a destination where you cannot earn or enjoy a status.
The existing portal offers overnight cruises, but the new portal will not offer this option at launch. Day cruises are still available through the “attractions” tab of the new portal.
2. You can pay with points, cash or a combination
The new portal displays 1.4 million hotel reservation options thanks to its partnership with Booking.com. Plus, you can continue to pay with full cash, full points, or a combination of cash and points.
This provides greater value for your points since you don’t have to wait to have enough for a particular redemption. Instead, you can use a combination and immediately put any number of points into your account to work for you.
3. You will earn bonus points when booking
By December 31, 2023, new and existing customers who have cards like the Citi Prestige® Card, Citi Premier® Cardthank you favorite and Citi Rewards+® Card will be able to score bonus points for their travel bookings. Citi Prestige® Card and Citi Premier® Card members can earn 10x points when paying for travel (not when redeeming points), while ThankYou Preferred and Citi Rewards+® Card members earn 5x points when they use their cards to travel through this booking portal.
4. It helps to understand how reservations work
When making a reservation through an online travel agency like Booking.com (even under the Citi ThankYou Rewards brand), you will need to contact the agency for any changes or trip interruptions. Changes are handled by the travel agency on behalf of the airlines, hotels and other travel partners with whom you have booked your trip.
Citi says its agents are available 24/7 and there will be a dedicated customer support team backed by Booking.com for Citi cardholders. Nevertheless, some people may find it frustrating that they cannot deal directly with the travel supplier since it is a booking from a third party travel agency. Just be aware of this limitation when making a reservation through an online travel agency.
If you want change or cancel a flightfor example, you will need to contact Citi’s dedicated customer service department, not the airline.
5. You can also redeem points for other purchases
A new way to earn and redeem Citi ThankYou points
This new portal offers a new option to earn and redeem Citi ThankYou points with the help of Booking.com. The goal is to make it easier to use your points and earn more when you use your Citi credit cards. The more options, the better, we say. When you know the restrictions on the use of your points and you can benefit from the advantages linked to their use, Citi ThankYou Points offer exceptional value.
Information related to Citi Prestige® Card has been collected by NerdWallet and has not been reviewed or provided by the issuer or provider of that product or service.
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