May 18, 2022
Apple launches new career training to support growing IT workforce
New online courses and certifications for supporting, deploying and managing Apple devices prepare workers for in-demand careers
The demand for support staff and skilled technical personnel within the company is increasing, with jobs in computer and information systems in particular expected to grow faster than the average for all occupations from 2020 to 2030.1 As businesses expand their use of technology, employees demand to use iPhone, iPad and Mac at work, resulting in an increased need for skilled IT professionals to support and manage Apple products.
To help meet this growing demand, Apple today launched professional training and updated certifications for IT support and management. The training has been completely redesigned and moved to an online, self-paced format. Users can demonstrate their skills with two new exams and earn certification from Apple.
“More people are using Macs, iPads and iPhones to do their best work, and the demand for Apple-certified IT professionals has never been greater,” said Susan Prescott, vice president of Enterprise Marketing. and Apple Education. “Apple Career Education helps anyone interested in technology, whether changing careers or upgrading their skills, pursue well-paying IT jobs with certifications that will stand out to potential employers. We believe strongly in inclusion in technology, so new courses are self-paced and available for free, and we work to ensure the ability to pay isn’t a barrier to earning Apple certification.
Two new Apple Professional Training courses – Apple Device Support and Apple Deployment and Management – are available today at training.apple.com. The lessons are sequential and build on skills and concepts as the user progresses. At the end of each course, new certification exams are available to demonstrate the skills acquired at each level with corresponding digital badges from Apple. Each exam costs $149, and the certification can be displayed on resumes, online profiles, and job boards, helping users stand out in job searches and employers to find qualified candidates.2
Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown more than 150% since 2017 to more than 100,000 members.3 And companies like Ford are looking to hire talent to manage their Apple products.
“Transforming Ford and delivering great value to our customers is fueled by technology, including empowering our employees to do their best with the best tools as we create the digital factory of the future,” said Mike Amend, Director of Ford’s corporate technology. “As part of this process, we are rolling out Mac as the choice for our employees. Apple’s new professional training certifications will help us attract highly talented IT professionals and see them succeed in driving our Ford+ growth plan.
Apple’s new IT training series begins with the Apple Device Support course. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for Mac, iPhone, and iPad users in a organization. After completing approximately 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification.
The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Through approximately 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and setting up devices with an MDM solution. Upon passing the exam, users will receive the Apple Certified IT Professional certification.4
To help those entering the workforce or changing careers, Apple partners with community colleges and universities to offer on-campus preparation courses for the Apple Certified IT Professional badge. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of exams for participating students at its CEI partner institutions. Apple first worked with Austin Community College in Austin, Texas to deliver the Apple Deployment Course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona this summer with additional other CEI schools to be announced. Ed Farm, a Birmingham, Alabama-based nonprofit, will also be offering Apple Certification exam prep classes this summer through the association’s ongoing partnership with Apple.
Apple has also partnered with the Mac Admins Foundation to ensure additional access to new Apple exams. With Apple’s subscription, the foundation will provide vouchers to applicants in financial need. As a new 501(c)(3) organization, two key principles of the Mac Admins Foundation are to create a welcoming and accessible organization to grow the profession and to maintain affordable access to all community resources. For more details and to apply, visit macadmins.org.
“There’s a lot to love about Apple’s all-new Professional Training Courses, which give users a solid foundation in the concepts and theory around supporting and deploying Apple products,” said Tom Bridge, co-president from the Mac Admins Foundation. “Furthermore, the two Apple exams are fully representative of the depth and breadth of skills needed to pass. This is a significant milestone for the Mac Admins community, which has grown 48% since 2019. We are excited to be working with Apple in our new chapter as 501(c)(3) and ensuring that certification is available to anyone with a passion for taking the next step in their career.
Apple Professional Training Courses are available now at training.apple.com.
- The data comes from U.S. Bureau of Labor Statistics, IT and Information Systems Managers.
- Apple Professional Training Exams are offered online and cost $149. Recertification exams for unexpired certifications cost $49.
- Data was provided by Jamf.
- The Apple Certified Support Professional badge is a prerequisite for earning the Apple Certified IT Professional badge.
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