Australian hotel guests talk about mold problem at Manly Lodge Boutique Hotel

A stone’s throw from one of Sydney’s best beaches, the Manly Lodge Boutique Hotel sounds great, starting at $100 a night.

But the reality couldn’t be further from the carefully selected photos the hotel has online.

“It was full of mold, rot, it was almost hell,” said customer Eliza Delsar A topical matter.

The Manly Lodge Boutique Hotel. (A current affair)

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It was the mother’s first trip from Adelaide to Sydney and she was delighted when she booked the Manly Lodge for a weekend with her best friend.

“It was my first vacation as an adult and away from the kids for the weekend so it was supposed to be relaxing (sic) and just chilling out and seeing a part of Australia I haven’t been to “, says Delsar.

“We looked at some of the reviews and it felt a bit like a surfer shack type vibe.

One of the rooms inside the hotel. (A current affair)
Mold inside the hotel. (A current affair)

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“It’s a four minute walk to the beach, not even, you know, so for the price it looked good.”

But when she arrived, it was a ghost town.

“I was told my keys would be in the safe. There are no keys,” she said in a video she filmed at the hotel.

Customer Eliza Delsar. (A current affair)

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“I called several times and no one answered me.

“I tried to call them more than a dozen times.

“After maybe half an hour, I went exploring to try and find someone.”

As she searched the hotel, the only signs of life she found were mold, mold, and more mold.

“Just two doors down from where we were supposed to stay, it’s riddled, and this place is still working and opening up,” she said.

“You can just smell it coming in, you can smell the mold, you can smell the dirt. Yeah, it’s a shock.”

Mold inside the Manly Lodge Boutique Hotel. (A current affair)

Clyte, from Port Macquarie, was in town for her 40th school reunion when she also found herself in what she calls the hotel from hell.

“The living room here is so smudged…like it was the first thing I saw…it’s not the website at all, is it,” Clyte told Delsar.

The first thing Clyte noticed when he arrived was the stained sofa in his bedroom.

The next thing she noticed was the doorknob, which she brought to the attention of the only staff member she could find.

“I showed him how flimsy the door handle was and that I could move it up and down with one finger and he said ‘oh yeah, sorry old building’ and left,” Clyte said.

She felt unsafe, so she booked another hotel at the last minute at a cost of $700.

Clyte, of Port Macquarie. (A current affair)

“I didn’t stay at all…I grew more and more uncomfortable and realized how insecure the building was as well,” Clyte said.

“It was deserted. The only other guests I saw were leaving for the same reasons.

“I had to look for accommodation elsewhere, which was a Friday night in Sydney – very expensive.

“It’s disgusting. It shouldn’t be open to the public. It’s a health hazard.”

A topical matter own experience with the hotel revealed similar issues.

Online, the Manly Lodge Boutique Hotel is rated three stars.

It is described as ‘Just 400m from Manly Beach where you can relax on the shared outdoor terrace’ and the bathrooms have a ‘shower’.

A towel inside one of the rooms. (A current affair)
Mold inside the Manly Lodge Boutique Hotel. (A current affair)

But cleaning is only on request.

“We are trying our best to improve. I know some of the rooms, the condition (is) not good and we… apologize for these guests,” hotel manager Tiger said.

“But we have already stopped (ped) the sharing room.”

Tiger is also a real estate agent, personal trainer and justice of the peace.

“Some good parts that we’re selling…(there’s) no mold,” Tiger said.

It was pointed out to Tiger that there was a lot of mold in the hallways, which couldn’t be good for anyone’s health.

When asked why it hadn’t been cleaned, he replied, “We did our best to clean of course”.

A bucket of water found in a hotel room. (A current affair)
Manager of the Tiger Hotel. (A current affair)

“I’m going to do my best and talk to my team to clean this up,” Tiger said.

“We only sell rooms in good condition.”

In 2014, developers Yin Feng Pty Ltd purchased the hotel to tear it down and build a new one.

But their plans to make it bigger and better were pushed back by the board in 2020.

Tiger said that because of COVID-19 the company had a “frustrating time”, but he said he would do his best to make things better even though he hadn’t seen much of it himself. -same.

“I go there regularly to check it from the hallway, from the common area I haven’t found a lot of mold,” he said.

“If I find it, I’ll definitely tell the housekeeper to clean it up.

“Thank you for your opinion.”

The Manly Lodge Boutique Hotel. (A current affair)

Tiger insists the hotel’s fire safety checks are also up to date, although he was asked whether health authorities had intervened or fire safety inspections had been carried out.

“We have the fire safety certificate,” Tiger said.

For customers who had trouble checking in, he apologized and said 24 hour service was only sometimes.

“I know you mention hard to reach…just once in a while,” Tiger said.

And when it comes to structural damage, maybe it’s time to close up shop.

“If things don’t improve, we may consider closing (temporarily),” Tiger said.

Since A topical matter became involved, Tiger told us he quit as the manager and hotel website and reservation systems were shut down.

Statement from the Northern Beaches Council:

The Council has not received any recent health and safety complaints from the Manly Lodge Boutique Hotel (22 Victoria Road, Manly), but based on this new information brought to our attention, the Council’s Environmental Health Officers will promptly investigate. on the premises to ensure that it is operated. and maintained in a clean, healthy and safe condition.

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