BSG WaterWise | Greensboro, North Carolina

BSG WaterWise | Greensboro, North Carolina<br>

Contact us

Call 336-373-CITY (2489)
or write to us.

  • GSO WaterWise FAQ Graphic Banner

    You have questions ? We have the answers!

  • how-it-works-infographic-english

    This web page includes information and graphics to help explain the process.

  • Concorde 2 truck

    Learn more about our installation contractor and what to expect from the business.

  • map screenshot

    Click on your neighborhood on our interactive map to see when your meter will be upgraded.

You have questions ? We have the answers!

What is GSO WaterWise?

GSO WaterWise is a multi-year innovation program that includes a series of customer service and infrastructure improvements. The launch of the program is an upgrade of the water meter for you, the customers of our water resources.

Over the next few months, we will be making additional improvements, such as a new online portal that will allow you to view information about your water usage and receive important and timely notifications from Water Resources.

This web page serves as the primary source for the latest information on GSO WaterWise. Visit this page often for updates on our progress every step of the way.

Benefits of GSO WaterWise

bubble chart_WaterWise_ client service Improved customer service
~ Timely usage information
~ Leak / intensive use alerts
bubble chart_WaterWise_access Improved operational efficiency
~ Fewer manual processes
~ Increased and accessible data for more informed decision-making by customers
bubble chart_WaterWise_ carbon footprint Improved sustainable growth
~ Fewer vehicle trips to read meters reduce greenhouse gases
~ Earlier leak detection saves water

Project timeline


Automated Meter Reading (AMR)
The City is moving from manual reading of water meters to AMR devices in the car.


End of life issues
AMR devices have communication problems and need to be replaced.


Feasibility study
Research recommends switching to new technology rather than replacing failed devices with similar ones.


GSO WaterWise begins
The City begins the transition to improved technology – meters with two-way communications.


GSO WaterWise customer portal available
Track your water usage and receive important notifications from Water Resources whenever and wherever you want.

Beyond 2023

Continuous improvement
The new meter technology has a lifespan of 15 to 20 years. This prepares the City to take advantage of future technologies to provide customer service and manage water resources.

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