Cebu Pacific Overcomes Pandemic By Focusing On Ease And Safety Of Air Travel
PHILIPPINES ‘leading carrier, Cebu Pacific enters the fourth quarter of 2021 with a focus on the ease and security of air travel on its domestic network, coupled with a full commitment to help our country fight covid through a leaflet-based approach. .
The CEB recently took an important milestone with the delivery of more than 10.6 million doses of life-saving COVID 19 vaccines to the 27 provinces of the Philippines. Notably, the airline has transported more than 1.4 million, 1 million, 600,000 and 400,000 doses of vaccines to its main national hubs in Cebu, Davao, Iloilo and Bacolod respectively.
“Cebu Pacific is here to make air travel inclusive, affordable and accessible. We are also supporting the government’s vaccination campaign because, in addition to restoring the confidence of travelers, it will help the whole country recover from the economic wounds inflicted by COVID, ”said Carmina Reyes-Romero, CEB director for business communication.
To boost safety and ease during the pandemic, CEB has also accelerated its digital innovation and transformation while revolutionizing the customer experience and booking behavior – through its new technologies, products and services on offer.
In addition to the ease and convenience of digital booking and payments, Cebu Pacific has also enhanced its ‘Manage Booking’ portal to allow passengers to correct and update necessary information, such as misspelled names, dates. by birth, addresses; Easily manage group bookings and update contact information to directly receive email or SMS notifications.
The airline has also enhanced its online check-in experience with self-service baggage tagging kiosks at NAIA Terminal 3 to further reduce physical interactions between passengers and staff, making travel even smoother. safe and contactless.
In addition to regular seat sales, CEB offers products to make every Juan’s experience convenient – such as in-flight meals, seating, baggage allowance, insurance, hotel partners, and transfers. These can all be easily added online through the CEB website or mobile app, easily accessible at your fingertips, from the comfort of your own home.
In addition to this, the airline has also improved its chatbot named Charlie, which is now able to instantly address the most common concerns of customers traveling with CEB, such as flight schedule and status, the check-in process. , the itinerary and the collection of boarding passes; or guide them to the right steps to address their concerns, without having to speak to an agent.
To date, around 96 percent of CEB flight pilots and cabin crew are already vaccinated, and it expects to complete employee vaccinations by October of this year.