COVID-19 FAQs – City of Burlington

Are your offices still open? Our Halton POA administration services are open at our office in 4085 Palladium Road, Burlington 8:30 a.m. to 4:30 p.m., Monday to Friday. You can also contact us by phone at 905-637-1274 or by email at [email protected] Can I access online services? Yes. You can request early resolution meetings and check the status of your case online with Search for court cases. Can I complete my payment extension request online? Yes. Please email [email protected] to obtain the form. Can I complete my reopening application online? Yes. Download the forms from our website and email your request to [email protected] Can I access the services by e-mail? We are accepting completed fine extension requests and reopening requests by emailing [email protected] You can also check the status of your file by e-mail or via our Search for court cases. What types of services are available over the phone? You can make fine payments and inquiries by phone at 905-637-1274. Can I mail my claim to the court? Yes. You can mail your completed Application for Fine Extension or Reopening, or email it to us at [email protected] You can mail your infringement notice when you select the “Quick Resolution” option or file your statement of offense online. Do I have to come to the court in person for anything? No. All court services can be performed online, by email at [email protected] or by phone at 905-637-1274 (with the exception of filing large documents). My ticket indicates that I must choose an option within 15 days, but I have exceeded this deadline. Can I get an extension? Please contact us at [email protected] for more information on your options. I am sick. Should I go to the registry? All court proceedings are currently scheduled with the option to attend in person or as a virtual proceeding. If you would like more information regarding your court appearance and virtual dating instructions, call us at 905-637-1274 or email us at [email protected] Where can I get more information about COVID-19? See more information about COVID-19 in the City of Burlington and view directions to Halton Region Public Health.

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