CVS Reaches Agreement with DOJ to Make COVID-19 Portal More Accessible to People with Disabilities

April 11 (UPI) — Healthcare and pharmaceutical distribution giant CVS on Monday reached an agreement with the Department of Justice to make its COVID-19 online portal for booking vaccination appointments more accessible to people with disabilities.

The CVS website for registration for COVID-19 vaccines, as well as other illnesses such as influenza, was not accessible to people who use screen reading software or have difficulty using a mice, the Justice Department said.

The Department of Justice said that some parts of the site were not audibly read by screen readers and that some users were told that all times were selected when no selection was made. , preventing them from scheduling appointments.

CVS rated in agreement that the company fully cooperated with the Department of Justice during the process and denied violating the Americans with Disabilities Act.

“CVS says it has made significant investments in digital accessibility for many years, including accessibility to the website, its vaccine registration portal, and other vaccine content,” the report said. ‘deal.

The company said it has around 100 employees in its digital accessibility team, of which around 40% have visual, auditory, motor or cognitive impairments.

“CVS further states that it has made considerable efforts to provide access to COVID-19 vaccines to individuals who are unable to book a vaccine appointment online for any reason, including, but not limited to, walk-in dates and scheduling appointments over the phone,” the agreement says.

The company added that it has delivered over 49 million doses of the COVID-19 vaccine.

“Now more than ever, we need to ensure web accessibility for people with disabilities who want to access essential needs and services,” said Kristen Clarke, assistant attorney general for the Department of Justice’s Civil Rights Division.

“We are working aggressively to identify and remove barriers that prevent people with disabilities from privately and independently obtaining potentially life-saving COVID-19 vaccines. We will continue to work for the ADA’s promise of equal access during the ongoing global pandemic.

Under the terms of the agreement, CVS will conform web content about the COVID-19 vaccine to a set of voluntary industry guidelines and will regularly test the pages of its COVID-19 pages to quickly resolve any issues that prevent people with disabilities to use them.

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