Datamatics Global Services: Mobile Concierge Application for Hotels – How to Develop and Benefits

Like many other industries today, the hospitality industry is implementing software as well as mobile applications to improve customer experience, optimize workflow and overall industrial development. According to PwC, more than 70% of hospitality executives say they have started working with technology solutions like IoT to streamline operations like app booking, room management and services because of the benefits that they offer for the brand value of a hotel. In this blog, we’ll discuss the basics of the mobile concierge app and why it remains a popular choice for hospitality giants these days.

What is a mobile concierge app?

A mobile concierge app is an innovative software solution for hotel room management that can radically improve the guest experience and ensure a comfortable hotel stay. The concierge app allows guests to request different types of hotel services through their smartphone. These include taxis, flights, restaurant reservations, room service, transactions, check-in, check-out, etc.

The advantages of a mobile concierge app

There are many reasons to implement the concierge service app for hotel businesses, whether it is a single hotel or the entire chain. Let’s take a look at the basic use cases of a hotel concierge app.

Communicate with hotel staff / Resolve guest requests

The mobile concierge app can help guests find hotel staff with one click instead of waiting hours for room maintenance. Any service option can be requested with one click through the app.

Send important updates

A concierge app eliminates the need for newsletters, documents, and boring conversations at the front desk. You can find all the information you need in the hotel application. If customers still have questions, they can contact the hotel manager through a mobile app and get answers.

Offer service brochures

An app can provide customers with a list of all the additional services that a hotel concierge app can offer them. They can go through these services and order the ones they love right from their room.

Assist customers with their requests

A mobile concierge app can act as an online helper and guide guests on the weather outside, to contact hotel staff, unlock the door, or order additional food or drinks right at your doorstep.

Access customer information

To get feedback on your hotel, hotel managers can ask guests to fill out a simple form through a hotel concierge app. Additionally, people are much more likely to complete surveys with a few clicks rather than filling out forms on receipt. Plus, digital surveys are easier to analyze and run. It can also be used for improving hotel service.

Main features of a mobile concierge application

Transaction payments

At a time when the world is implementing contactless payment mechanisms on their systems, the hospitality industry can easily integrate this functionality into the mobile concierge system. So, when a customer wants to perform actions such as paying for additional services, completing the checkout procedure or extending the stay, they no longer have to rush to reception. In addition, the hotel can also provide social distancing and ensure the safety of guests and staff. It is becoming a major feature throughout the pandemic.

Dynamic updates

When you implement a hotel concierge app, the main page can be personalized with content relevant to consumers like places to explore, restaurants and kitchens, etc. If a guest is interested in local events for the week, or any other event hosted by the hotel, the mobile concierge can recommend various events or occasions that might meet guest needs.

Automated notifications / Room management

Inside modern hotels, managers have already implemented the digital hotel concierge, which is used as a digital assistant, which helps improve the personal experience of guests and makes their stay much more comfortable. These apps with some advanced room service features like opening the door, waking up and receiving the latest updates on requests, will make a guest’s stay worthwhile and keep them coming back. The app helps them stay connected 24/7 with hotel service staff and receive all inquiries with just one click through the app.


The main idea of ​​a hotel concierge app is to make the guest’s stay comfortable and to optimize the operation of a hotel. To start your concierge apps for hotels, contact an application development vendor. mobile.

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