Dharani users struggle with lack of refunds

HYDERABAD: The Dharani portal continues to confuse users even after a year and a half since its launch in November 2020. Farmland buyers who cancel their land registrations after paying fees and booking registration slots online for various reasons are waiting a refund for month as there is no proper mechanism in Dharani portal to refund the amount at the earliest.

Thousands of people in Ranga Reddy, Medchal Malkajgiri, Nalgonda, Mahbubnagar, Karimnagar and Khammam districts have been touring district collector offices and sub-registry offices to claim refunds.

Although the state government launched the Dharani portal in November 2020, making real estate transactions fully online, it has delayed setting up a grievance mechanism to handle user complaints and grievances. There is no provision in Dharani to refund amount to users in case they cancel their real estate transactions due to various reasons after paying fees and booking time slots online for check-in.

Chief Secretary Somesh Kumar issued instructions last year asking respective district collectors to repay the amount as the government has received thousands of claims for reimbursement. Collectors processed a few pending refund requests from April to June 2021 and then halted the process midway.

Users are calling on the government to set up an “automatic refund system” on the Dharani portal similar to banks that refund money for failed transactions.

Meanwhile, the state government on Friday introduced an additional module on the Dharani portal to allow farmland owners to search for eight types of corrections in their pattadar booklets. Users can request corrections of errors relating to name, land type, land extent, survey number, etc.

This was done based on recommendations made by a cabinet sub-committee headed by Finance Minister Harish Rao, set up to deal with issues relating to the Dharani portal.

Comments are closed.