Missoula County Clerk and Treasurer Adopts New Online Queue System

MISSOULA – It’s a new system. Whoever’s supposed to keep the queues… manageable.

The Missoula County Clerk and Treasurer’s Office now offers an improved Virtual Queue System.

This allows Missoula County residents who require their services to have more control over the schedule, by virtually joining the queue.

“The idea is that you can walk in from your home and then when you’re ready to be served, you drive here and get served without having to wait,” said Tyler Gernant, Missoula County Clerk and Treasurer.

Residents of Missoula County who need to titrate a vehicle, renew a vehicle registration or pay property taxes can now join the queue from virtually anywhere.

The online queue opens at 7:30 a.m. and closes shortly after 5:00 p.m.

After sending an SMS, the new virtual system works like this:

Once added to the queue, the system will let you know how close to help you are, sending notifications with live updates.

Users then have the option to move in the queue, if they are late or need more time and have the option to leave at any time.

The queue has already saved time for employees and customers.

“We’ve been open, you know, for 40 minutes and we’ve already served 10 people, and we’re serving three more right now. On average, these transactions take around 15 minutes per person. And so the average wait time right now or the transaction time is around 11 minutes, ”Gernant told MTN News while showing the live queue system.

Since its launch in October, the system has been very successful.

“On our side, it allows us to manage the workflow a bit better,” said Gernant. “And so we’ve already seen a pretty substantial reduction in wait times for us. “

You can also join the queue online from the Missoula County website.


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