New biometric deployments at US, Greek and German airports

Updates and new data show steady growth in biometric applications for air travel, with a new Ipsos survey revealing nearly half of Americans would use biometrics to expedite domestic travel, and SITA completing implementation implementation of its airport management solution at Athens International Airport. A new message from Vision-Box highlights the importance of UX/UI in the travel ecosystem, Clear launched its biometric fast track lanes at San Diego International Airport, and Star Alliance Biometrics, supported by NEC and SITA , is put into service at another German airport.

Ipsos survey highlights biometric distribution among air travelers

The annual study was commissioned by Airlines for America (A4A) and aims to collect important air travel statistics.

The 2022 edition of the report was conducted online between February 3 and February 17, 2022 and collected responses from approximately 10,000 adults over the age of 18 across the United States, including approximately 3,700 adults who flew in 2021.

Among the key findings, Ipsos reported that 47% of Americans would opt for biometrics to ensure faster domestic travel, compared with 25% who said they wouldn’t and 28% who weren’t sure.

The digitization of air travel was also a trend in the latest Ipsos survey, with 80% of respondents saying they use mobile devices to check in when they are not checking bags.

Similarly, more than 60% of respondents said they felt comfortable using their mobile devices to board planes.

SITA completes the deployment of airport management in Athens

Air transport communications and IT provider SITA has completed the deployment of its airport management solution at Athens International Airport.

The technology will enable the sharing of airport process data with airlines, government agencies, air navigation service providers and other entities.

Data managed through the SITA system will include flight departures and estimated landing times, location and status of employees and equipment.

“SITA Airport Management fosters greater collaboration by providing a single view to all airport stakeholders to support faster, simpler and more informed decision-making,” said Sergio Colella, President of SITA for Europe.

“This capability is critical to achieving more efficient and sustainable operations both during the pandemic and once traffic returns to growth.”

The Athens rollout comes days after SITA hailed progress in Apple’s digital ID in relation to the aviation industry’s biometrics.

Vision-Box highlights the importance of UX/UI in air transport

The post, authored by Vision-Box’s head of user experience (UX), Dan Ferreira, begins by quoting a Forrester study suggesting that companies that invest in UX typically see a lower cost of customer acquisition, lower support costs, increased customer retention and increased market. share. This also applies to the airline industry, according to Ferreira.

“In the travel industry, digital experiences are now ubiquitous – from destination planning to booking, ticket purchasing and the trip itself,” writes the UX expert.

“Today’s travelers can use their personal mobile devices to tag baggage and scan boarding passes and use their face as a digital token when passing through biometric screening at the transportation hub.”

It is therefore important, Ferreira believes, that these experiences are as personalized as possible.

“We adapt our biometric algorithm for each of the solutions (it’s not a unique solution), but we always have to validate it, because the interactions with the different touchpoints are also different from each other.”

Likewise, Ferreira says Vision-Box always takes into account that the business cases and needs are different in each case.

“We develop the user experience and user interface based on these parameters.”

Following these principles, Vision-Box recently selected Unisys for two digital workplace solutions earlier this month to support its biometric smart doors at ten Australian international airports and New Zealand’s busiest airport.

Clear launches biometrics program at San Diego International Airport

Biometric identity company Clear said it launched its fast track system at San Diego International Airport, marking the 43rd deployment of the technology.

According to the company, the move will create approximately 27 new jobs and an overall economic impact of more than $2.4 million for the region.

The system uses iris biometrics to authenticate passengers, replacing the need to pull out a wallet or driver’s license. After successful authentication, passengers are then escorted by a Clear Ambassador through a dedicated lane and directly to TSA physical security.

“Not only does Clear dramatically reduce security wait times for members, its technology uses traffic data and terminal walk times to tell you exactly when to leave your house to get to your door on time,” comments Nathan Fletcher, chairman of the San Diego County Board of Supervisors.

“Clear’s lanes are just one more example of San Diego Airport’s commitment to innovation and putting passengers first.”

The rollout comes weeks after the company announced it had reached the milestone of 12 million total cumulative signups on its platform.

Launch of Star Alliance biometrics in Hamburg

Facial recognition software provided by Star Alliance in partnership with algorithm developer NEC has reached a fourth implementation, according to the company’s website, with a rollout at Hamburg Airport (HAM). The system also integrates SITA Smart Path.

A single biometric token will be used for a variety of airport services, including contactless self-service bag drop, security access, airport and airline lounge access, and passenger boarding. flights. Lufthansa Group carriers Lufthansa, Swiss and Austrian Airlines will use Star Alliance Biometrics technology to begin with, and other airlines are expected to follow in its adoption.

The rollout follows launches in Frankfurt, Munich and Vienna.

Article topics

airports | biometrics | DELETE | digital identity | facial biometrics | Ipsos | mobile device | NEC | passenger processing | SITA | travel and tourism | Vision Box

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