UK Royal Mail suspends access to online service after problem

  • Customers could see order information from other users
  • Click and drop website temporarily disabled
  • Royal Mail says fix is ​​’highest priority’

Nov 1 (Reuters) – Royal Mail temporarily suspended access to its online postal and parcel tracking service on Tuesday after some customers were able to see information about other users’ orders, the British company said .

The issue comes a day after Royal Mail’s biggest union rejected a new pay offer in a long-running dispute, and as the company works on a plan to focus on parcels and improve the efficiency in a declining volume of letters.

The problem seems to have started around 13:00 GMT, according to a development tracking websitebut Royal Mail, owned by International Distributions Services (IDSI.L)did not give details on how much customer data may have been compromised or how long it would take to get the website back online.

“We fully understand and apologize for any inconvenience caused by this. Our engineers are working as hard as possible to get the site back up and running as planned,” he said, adding that the company considers a fix “the most high priority”.

Royal Mail’s ‘click and drop’ service allows customers to pay postage online, print labels and track parcels and items once they have been posted, and is used by private individuals and businesses.

Sky News first reported the incident on Tuesday.

Reporting by Pushkala Aripaka in Bengaluru; Editing by Maju Samuel and Mark Potter

Our standards: The Thomson Reuters Trust Principles.

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