Virtual Vet Nurse launches new AI human Sophie to help pet owners

Virtual Vet Nurse CEO Steve Merchant said Sophie will allow busy practices to educate and engage customers while freeing up vets to spend more time treating animals.

“People have turned to pets for companionship during the pandemic and are relying on veterinarians for credible answers about animal welfare and nutrition, but clinics face the added pressures of COVID-19 protocols. 19 and staffing shortages,” he said.

Danny Tomsett, CEO of UneeQ – which developed Sophie’s avatar, said it was the start of what we can expect from the next generation of the internet.

“Pet owners often need a little more empathy when seeking answers regarding their pet’s health and well-being,” he said.

“When they can’t get this directly from their vet, Sophie is now available to chat – providing expert advice, online and in real time.”

Sophie’s AI brain was developed by Ambit and uses a self-learning conversational model to talk with customers, and can handle administrative processes such as booking an appointment, confirming an animal’s vaccination status and asking pre-consultation questions.

In addition to Sophie, Virtual Net Nurse customers can access less human assistants, such as the cartoon Bruce the digital dog vet nurse and Victor the virtual nurse.

Lori Mahoney, group marketing manager for New Plymouth Veterinary, said he has been using Bruce since 2021.

“We’ve been impressed with how our customers have responded to him,” she said.

“Being available 24/7, he can handle a range of tasks, help customers navigate our website and is trained to pass customer contact details to our team when in doubt.”

Dr Megan Alderson of The Strand Vet in Parnell said sustainable veterinary service relies on the use of client-centric technology.

“The integration of virtual/digital technology team members allows us to care for our most valuable resource, our teams of veterinary professionals and their care time, allowing us to do what we turn to every day. do: take care of the heartbeats at our feet.”

Virtual Net Nurse will then launch in the United States and other international markets, the company said.

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