Vivo expands online and in-store services to ensure improved customer experience

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Customers can also email their questions and get a response within 24 hours.

Vivo, one of the world’s leading smartphone brands, has extended the reach of its online and in-store services in Bangladesh to deliver a superior customer experience, according to a press release.

The brand keeps local customers up to date with the latest product launches and features through its after-sales service, providing relevant information before and after purchase.

Customers can also email their questions and get a response within 24 hours.

With the current Covid-19 pandemic, the need for online services is increasing more than ever.

With safety requirements in mind, Vivo has taken a thoughtful step to provide its customers with a convenient experience of investigating, purchasing and delivering at their convenience.

Customers can buy any Vivo smartphone online.

Following the Benfen philosophy, this brand has been expanding its services in Bangladesh since its inception over three and a half years ago.

Speaking on the facilities, Deputy Director (RP), Reasat Ahmed of Vivo Bangladesh, said: “As a customer-centric brand, Vivo believes in supporting customers every step of their smartphone journey, with a strong emphasis on after-sales service. Our initiatives have received an overwhelmingly positive reception so far, and we are delighted to have been able to provide a smooth experience for buyers of Vivo smartphones in Bangladesh. We strive to deliver our products and services to customers in the shortest possible time so that each can experience our significant and cutting edge innovations.

Currently, Vivo has 20 active service centers, with two exclusive stores in Dhaka and the others in Bangladesh including Narayangonj, Savar, Gazipur, Tangail, Mymensingh, Jamalpur, Kishorgonj, Sylhet, Bogra, Rajshahi, Rangpur, Jessore, Khulna, Barishal , Potuakhali, Noakhali, Comilla, Chittagong, Cox’s Bazar.

All service centers offer to solve customer problems within an hour for any Vivo smartphone.

Vivo holds a day of service on the Thursday of the third week of each month as part of the program.

This initiative started last year for an improved customer experience for Vivo smartphone users and has gained instant popularity among customers in 64 districts.

Service day enables customers to get after-sales service for free on the same day.

Customers can also purchase mobile accessories at a 10% discount, including accessories such as adapters, data cables, headphones, and a free software upgrade service.

Customers receive a response to their questions by email within 24 hours via [email protected] Customers can also ask questions or inquire about their smartphones by calling Vivo’s support number 09610991079. This number is operational from Saturday to Sunday (9:00 am to 6:00 pm), except on public holidays. Customer inquiries are also handled on Vivo Bangladesh’s Facebook page.

Due to the closures induced by the pandemic, Vivo launched its home delivery service following all safety protocols.

To remove all the uncertainties and doubts associated with finding Vivo smartphones online, currently the brand sells its products online through its retail partners – G&G, Pickaboo, Robi Shop and Othoba.com


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